If you're going to lie, lie about something nonverifiable

So, I tweeted about this earlier but figured I'd expand on the idea. Recently, a customer created a service ticket saying that she was unable to make or receive calls, nor could she send or receive text messages. Many techs would just leap into troubleshooting mode with such a service ticket. I leapt into verification mode. I pulled up the customer's call log and saw multiple calls daily, anywhere from 10-20 incoming and outgoing calls every day for the past several days, including the day she created the service ticket. I also checked the text log and saw multiple incoming and outgoing text messages for the past several days, including the day she submitted the service ticket. There was nothing wrong with the phone, at least not so far as calling or texting. In another instance, a customer said she used her phone for work and she wasn't able to receive calls from her customers. Again, I went into verification mode. In this case, I called the customer. She answered. On a phone that supposedly didn't work, she answered. We had a conversation for several minutes. I could hear her. She could hear me. There was nothing wrong with her phone.

I realize there are instances when you feel you must lie to tech support or customer service in order to get what you want to get. Please don't lie about something that is verifiable. If the tech can pull up an activity log and see what happened and when it happened, your lie will be revealed. Better yet, don't lie at all. Just ask for what you want and state why you believe it's justified for you to receive it. Don't undermine your credibility, because if you will lie about something that is verifiable, you will lie about other things. We're more likely to help if you're believable.