Thursday, July 24, 2014

Farewell to the Receptionist?

I've been noticing lately that many businesses that used to have a receptionist no longer have one. Instead of having a friendly voice to answer all calls or a friendly face to greet all visitors I've seen setups where you walk into the empty lobby and pick up a phone to talk to someone in an office elsewhere in the building. I've also seen setups where you press an intercom button and announce yourself before being buzzed into an empty lobby to wait for someone to come out and meet you. In other situations I've seen various people handle receptionist duties in addition to their regular job responsibilities. The receptionist has become redundant. As one person said, it's just like how Microsoft Word made secretaries redundant. Why have a secretary compose a letter for you when you can do it yourself? Have companies decided having a receptionist is unnecessary? Is the receptionist a victim of the economic recession or of changing times?

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